Frequently asked questions
Quick answers about ordering, delivery, payment and returns.
Orders
How do I place an order?
Add the products you want to your cart, open the cart and tap “Checkout”. Enter your name, phone number and delivery address, choose a payment method and place the order. It takes less than a minute.
Do I need an account to order?
No. You can check out as a guest with just your phone number. Creating an account lets you track orders, save addresses and keep a wishlist.
How do I know my order is confirmed?
You will see a confirmation page with your order number straight away, and our team calls or messages you to confirm the order — usually within an hour during support hours.
Can I change or cancel my order?
Yes, as long as it hasn’t been shipped. Cancel it from My account → Orders, or call us and we will update it for you.
Delivery
How long does delivery take?
Inside Dhaka city: 24–48 hours (same-evening express is available). Dhaka suburbs: 2–3 business days. Everywhere else in Bangladesh: 3–5 business days.
How much does delivery cost?
Delivery is ৳60 inside Dhaka, ৳100 in the suburbs and ৳130 elsewhere — and free on orders over ৳3,000 inside Dhaka. The exact charge is shown at checkout.
How can I track my order?
Use the Track order page with your order number and phone number, or open the order in your account. Once shipped, we also send the courier tracking number.
Payment
Which payment methods do you accept?
Cash on delivery, bKash and Nagad. Card payments and more mobile banking options are available through our secure payment gateway when enabled.
How do I pay with bKash or Nagad?
Choose bKash or Nagad at checkout, send the order total to the number shown using “Send Money”, then enter the transaction ID (TrxID). We verify it and confirm your order.
Is cash on delivery available everywhere?
Yes — cash on delivery is available in all 64 districts for orders up to ৳50,000.
Returns & warranty
What is your return policy?
Most items can be returned or exchanged within 7 days of delivery if they are unused and in their original packaging. Size exchanges on clothing and shoes are free the first time.
How long do refunds take?
Refunds are processed within 3–5 business days after we receive the returned item, back to your bKash, Nagad, card or bank account.
Do electronics come with a warranty?
Yes. Electronics carry the official brand warranty listed on each product page, and we handle warranty claims with the service centre for you.
Account & offers
I forgot my password. What should I do?
Tap “Forgot password?” on the login page and enter your email address. We will send you a link to set a new password.
How do I use a coupon code?
Enter the code in the coupon box in your cart or at checkout and tap Apply. The discount appears in the order summary instantly. Only one coupon can be used per order.
Can’t find what you’re looking for? Contact our support team — we are happy to help.
