Free delivery on orders over ৳3,000
Cash on delivery across Bangladesh
Easy 7-day returns on every order

Terms & Conditions

The terms that apply when you use ShopNova and place an order.

Last updated September 14, 2026

By using this website and placing an order you agree to these terms. Please read them carefully.

Orders

  • An order is confirmed when our team verifies it by phone or message. We may cancel an order if a product is out of stock, a price was displayed incorrectly or we suspect fraud — you will receive a full refund of any amount paid.
  • Product photos are illustrative. Colours can look slightly different depending on your screen.

Prices and payment

  • All prices are in Bangladeshi Taka (৳) and include VAT where applicable.
  • Flash sale prices apply only while the sale is running and stock lasts.
  • For bKash, Nagad or other manual payments, the order is processed once the transaction is verified.
  • Coupons can’t be exchanged for cash and only one coupon can be used per order.

Delivery

Delivery times are estimates and may be affected by weather, public holidays or events outside our control. See Shipping & Delivery for details.

Returns

Returns and refunds are handled according to our Returns & Refunds policy.

Accounts

You are responsible for keeping your password confidential. Please tell us straight away if you think someone else has used your account.

Changes

We may update these terms from time to time. The version published on this page applies to orders placed after the update.

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