We want you to love what you buy. If you don’t, you can return most items within 7 days of delivery for an exchange or a refund.
What can be returned
- Unused items in their original packaging with all tags, accessories and the invoice.
- Items that arrived damaged, defective or different from what you ordered — we cover the return delivery.
- Clothing and shoes that don’t fit — the first size exchange is free.
What can’t be returned
- Opened skincare, makeup and fragrance (unless the product is faulty).
- Earbuds and other in-ear products once the hygiene seal is broken.
- Items damaged through misuse, or returned without their original packaging.
How to start a return
- Call or WhatsApp us, or write to hello@shopnova.store, with your order number and a photo of the item.
- We confirm the return and arrange a pickup from your address.
- Once the item reaches us and passes a quick check, we send your exchange or start your refund.
Refunds
Refunds are processed within 3–5 business days of receiving the item. Payments made by bKash, Nagad or card are refunded to the same account. Cash on delivery orders are refunded by bKash or bank transfer — whichever you prefer. The original delivery charge is refundable only when the return is due to our mistake.
Warranty claims
Electronics carry the official brand warranty shown on the product page. If a product develops a fault after the return window, contact us and we will handle the claim with the brand’s service centre for you.
